KATHMANDU, FEBRUARY 27Internet users will quickly be made up for disruption in mobile information or fixed broadband web service. Issuing the Regulation on Quality of Telecommunication Service, 2023, which will enter impact from April 14, Nepal Telecommunications Authority stated that web service providers will compensate their customers in case of service disruption at specified periods. No link between MDMS and task imposed on mobile phones Communications Minister demands trusted, quality telecoms services The authority is putting the legal arrangement in location to deal with the installing complaints relating to bad internet connection from consumers, according to NTA Spokesperson Santosh Paudel.

We have gotten a series of grievances from web users over poor web connection, Paudel informed The Himalayan Times.

Once this guideline is carried out, it will push the ISPs to provide quality web service.

For mobile data users, mobile network business shall have to pay payment if service is interrupted during the package period, whereas for repaired broadband internet, ISPs will supply sensible settlement to the worried consumers if their service is interfered with for more than the defined time, based on the new regulation.Consumers can seek compensation and service providers will have to provide either complimentary extension of the service or decrease in charge throughout the payment period.In case of fibre-optic web service suppliers, consumers can declare compensation if service is interfered with for a minimum of four hours to 48 hours in city areas and more than 24 hours to 72 hours in remote areas.Likewise, for defense of clients interests, mobile company should make arrangements so that customers can view information usage/volume information of the information being consumed.Fibre-optic internet service suppliers must likewise make plans so that customers can view details of the bandwidth being consumed through the graphing system such as MRTG (Multi Router Traffic Grapher).

They should notify customers about their service through proper innovation (SMS, mobile application, etc) and carry out an automated ticketing system to address clients grievances.

This guideline will press the company to use quality web service A variation of this article appears in the print on February 28, 2023, of The Himalayan Times .

This article first appeared/also appeared in https://thehimalayantimes.com